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#1   06-22-2008, 11:37 AM
Send a message via AIM to Rocket 442 Rocket 442 is a jewel in the roughRocket 442 is a jewel in the rough Join Date: Nov 2007 Posts: 812 Location: Buffalo, NY
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AirborneFive.com Not Recommended


This is a heads up for others who may be thinking of using Optimized Web Hosting Solutions - AirborneFive for vBulletin Designs

After 3 months of AirborneFive "attempting" to create a theme for me I'm back on the market with nothing but a loss of a down payment so far.

I've had a paypal dispute with them for 20 days (after trying to contact them for 30 days before that) and they've still not done anything or sent me any screenshots at all. Just empty promises via emails that they've been too busy for my stuff with other projects then stating mine was their only focus for 2 weeks and still getting nothing.

I'll never do business with Airbornefive.com again, 6 months ago they were great and this year it is just horrible.

What makes me angry (other than the lies and BS they've fed me) is that I've waited 3 months now for something they said would take around a week. With this 3 months I could have hired someone else who would have actually given me the time of day and had some customer service of some sort.

I hope for their customers sake they just disliked me and they don't treat everyone like this. Also, if anyone doubts me I've got emails, PM's, and much more to show how horrible this process was.

Hopefully I don't have to fight tooth and nail for my 50% deposit back, but with the way they've been so far I'm planning on it.
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#2   06-22-2008, 12:08 PM
Send a message via AIM to Brandon Send a message via MSN to Brandon Send a message via Yahoo to Brandon Brandon is a glorious beacon of lightBrandon is a glorious beacon of lightBrandon is a glorious beacon of lightBrandon is a glorious beacon of light Join Date: Jul 2006 Posts: 11,237 Location: Topeka, KS
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Re: AirborneFive.com Not Recommended


oh wow man, sorry to hear this Andy
I had a feeling this would happen, from one of our last conversations that they were taking a long time.

Hopefully paypal will at least get your downpayment back.
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#3   06-22-2008, 12:58 PM
Send a message via AIM to Rocket 442 Rocket 442 is a jewel in the roughRocket 442 is a jewel in the rough Join Date: Nov 2007 Posts: 812 Location: Buffalo, NY
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Re: AirborneFive.com Not Recommended


Quote:
Originally Posted by Brandon View Post
oh wow man, sorry to hear this Andy
I had a feeling this would happen, from one of our last conversations that they were taking a long time.

Hopefully paypal will at least get your downpayment back.
Yeah me too.

I did talk to them once in June, on the 2nd I believe right after I started the paypal dispute and they said they'd wave the rest of the cost. I don't mind paying the whole thing, but I'd at least like to have a design if you know what I mean.

Just very poor customer service, and with the competition for vBulletin style designers I doubt they'll last long with that type of service.
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Andy / vBulletin Setup Staff
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#4   06-22-2008, 01:10 PM
Send a message via AIM to Rocket 442 Rocket 442 is a jewel in the roughRocket 442 is a jewel in the rough Join Date: Nov 2007 Posts: 812 Location: Buffalo, NY
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Re: AirborneFive.com Not Recommended


Quote:
Originally Posted by MaddenGods View Post
Good luck getting your payment back. Paypal usually doesnt cover non-physical goods though if Airbornefive doesn't follow up with the claim they'll refund you.
Well if Paypal doesn't give it to me I'll get it other ways
--------------------
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#5   06-22-2008, 01:32 PM
Send a message via AIM to ArnyVee Send a message via Yahoo to ArnyVee Send a message via Skype™ to ArnyVee ArnyVee is a jewel in the rough Join Date: Apr 2008 Posts: 2,095 Location: South Florida
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Re: AirborneFive.com Not Recommended


Good luck with that claim Andy!
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#6   07-01-2008, 02:01 PM
Soliloquy is a jewel in the rough Join Date: Jun 2007 Posts: 2,624 Location: New York City
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Re: AirborneFive.com Not Recommended


Sorry to hear you had a bad experience. Did they show you any examples of their work? Their main site looks kinda plain...
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#7   07-02-2008, 03:31 PM
Send a message via AIM to Rocket 442 Rocket 442 is a jewel in the roughRocket 442 is a jewel in the rough Join Date: Nov 2007 Posts: 812 Location: Buffalo, NY
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Re: AirborneFive.com Not Recommended


Well good news is I got my refund via Paypal, so thanks to paypals dispute I didn't lose money, just quite a bit of time. AirborneFive.com never even wrote to me to say sorry, try to do anything after ignoring me about the claim in paypal was escalated.

Also got another message from another member at another site who had a similar experience of empty promises, so they just seem like a scumbag operation to me.

Here's to hoping they fail completely soon.
--------------------
Andy / vBulletin Setup Staff
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#8   07-03-2008, 11:44 AM
MaestroX has a spectacular aura about Join Date: Mar 2007 Posts: 163 Location: UK
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Re: AirborneFive.com Not Recommended


Congrats on getting your money back

They seem to have no respect for their customer. A disaster of a company!

Best of luck finding a new designer for your forums.
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#9   07-03-2008, 01:07 PM
Send a message via MSN to Greek76 Greek76 has a spectacular aura about Join Date: Sep 2006 Posts: 589 Location: NYC
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Re: AirborneFive.com Not Recommended


Good to hear that you got your money back.
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#10   07-03-2008, 01:52 PM
Send a message via AIM to Brandon Send a message via MSN to Brandon Send a message via Yahoo to Brandon Brandon is a glorious beacon of lightBrandon is a glorious beacon of lightBrandon is a glorious beacon of lightBrandon is a glorious beacon of light Join Date: Jul 2006 Posts: 11,237 Location: Topeka, KS
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Re: AirborneFive.com Not Recommended


glad to hear you got your cash back.

this thread is #4 for the site name
AirborneFive - Google Search

click back to this thread and we might make it to #1...
--------------------
Brandon Sheley / vBulletin Setup Staff
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