For some reason people say they are not receiving the email confirmation.So they make a new name and try again.Is there a way to make sure the confirmation is getting sent.And is there an easy way to delete these double users.Thanks for the help.

Test it out, make sure your email doesnt contain spammy text, or make sure its not going into spam filters which is most likely.

If thats not the case your server should have a nice backlog of email failures and the reason for it.

To delete the users, simply locate them in the adminCP and delete them one by one.

also, check out this small little mod. where you can immediately notify the users to check their BULK/SPAM folder for activation mail at the time of registration and resending of activation mail.

Immediate Alert notification of Activation Mail dispatch - vBulletin.org Forum

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Is the mail not being sent or is it landing up in their spam folder?

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More than likely it is all going to their SPAM folder. I have this problem with Yahoo, Hotmail/MSN, and AOL accounts.

I have no idea what to do to stop the problem though.

Add SPF record to your DNS entry, it should help.

Also edit the email template and provide an unsubscribe option at the bottom.

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